To contact the customer via Seller Office, open the desired order in the seller office. 

Now click on the new button "E-mail to the buyer" to send the customer an e-mail directly.

An integrated email application will appear with the buyer's email address. The customer's email address remains fully encrypted for data protection reasons so that you or your customer cannot see the other's original email address.

It is also possible to copy the encrypted e-mail address of the customer in order to be able to use it directly in your e-mail system. You can only send emails from the registration email address. If you want to add another email address to contact your customers, please inform the Seller Support team.