Seller Account Creation 6

• How can I become a seller in the METRO Marketplace?
• How can I create an account in the METRO Market Seller Office?
• What are the Terms and Conditions to become a seller for Metro Marketplace?
• If I am a legal entity; which documents are required to complete my registration as a seller at METRO Marketplace?
• Which documents are required to complete my registration as a seller at METRO Marketplace if I am a natural person?

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METRO Marketplace Membership 8

• What membership fee and sales commission do I have to pay as a seller on the METRO Marketplace?
• What are the terms and conditions for processing any kind of payment in METRO Marketplace? (Products, membership, and more)
• How can I edit my payment details?
• How do I submit my payment information?
• When is the monthly membership fee billed?

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Account Settings 9

• How do I log into my account?
• What must I do if I forgot my password?
• Why must I confirm my email address?
• Why can’t I edit my data under My Account?
• Why am I still getting a notification in the Company Details section that my email address was not verified?

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Upload Offer Data 12

• What is Offer Data?
• How can I upload my offer data?
• What is the list of products that are not authorized to sell in the Metro Marketplace?
• Which offer data must I store so that my offers can go online?
• Can I change my offer details?

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Upload Product Data 15

• What is Product Data?
• How can I upload my Product Data?
• What data do I have to provide so that my products can go online?
• Which templates can I use for downloading my product data?
• What is the wizard template and how can I use it?

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Net Price Destination and Place of Origin 11

• Adding New offers in the Seller Office User Interface - Switching to Net price , Destination and Origin:
• Add or Update Offers via File in the Seller Office - New Template supports Net price, Destination and Origin
• What is classified as Origin?
• What is classified as Destination?
• How do I access Destination and Origins in Seller Office?

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Order Management 27

• How and where can I manage returns?
• How can I manage a return if I am connected through a Software partner or API?
• What rules apply to cancellations and what happens if they contradict the cancellation policy of METRO Marketplace?
• Where can I find and manage my orders?
• How do I manage the orders that I have received via METRO Marketplace?

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